We promise!
After over ten years of the shipping and import of American Duchess shoes to Europe getting worse and worse, we finally opened a Euro-specific website and are stocking and shipping shoes directly from The Netherlands. This is major. This is huge. This is what it means...
No Import Duties Within the EU
If you're in the EU, the price you see on the website is the price you pay. That's it.
Non-EU Members - No Additional Ransom at Delivery
This is a big one. Before, we got countless reports from you guys that customs was holding your shoes for an addition fee, usually an uncomfortably large amount of money. Now, all of the customs and import duties are collected at checkout, before you complete your order, and you won't be dinged at the door with hidden charges.
Fast Shipping For Real & Actually Free Returns
Since all European and UK orders are coming from The Netherlands, they get to you really fast and really cheap. Orders over €165, which is pretty much all shoes, ship free. Additionally, returns for EU customers are free and a pre-paid return shipping label is included in the box. If you're in a non-EU member state, your returns are still free, we just have to email the label to you because paperwork is fun.
In essence, AmericanDuchess.eu is an entirely independent website operating from The Netherlands. We're a registered business, VAT registered, the whole thing, so for all our European and UK customers it's just like ordering from any other Europe-based site.
It took us until July 2022 to stock up the EU shop. We have most style and colors, and all new styles are offered on pre-order just the same as on the USA side. Pre-orders always determine what quantities and colors we order for regular stock. We offer a nice €20 discount if you pre-order, as a lovely little incentive to help us gauge interest in a style or colorway.
There's a lot more to learn about how the European site works, way too much for one lil' blog post, so here's the enormous page of questions and answers, and as always you can email us at info@americanduchess.com.
